Platform & connectionsMulti-engine routingMore ways to connect.
More ways to connect.
The right route each time.
Run Cloud API and Twilio together, choose the right sender, and keep replies on the customer’s original channel.
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The right sender, every time
START HEREConnect the engines your workspace uses01
MAKE THE CONNECTIONChoose a sender for campaigns, broadcasts, or flows02
KEEP IT MOVINGRoute replies through the customer’s channel03
One workspace, with each message on its intended route.
An example journey with multi-engine routing
MAKE IT PART OF YOUR DAYA real task.
A real task.
A clear way forward.
Your workspace uses Cloud API and Twilio. Choose the right sender for outgoing work and keep customer replies on their original channel.
Choose a sender for campaigns, broadcasts, or flows
Route replies through the customer’s channel
One workspace, with each message on its intended route.
THE DETAILS THAT MAKE IT WORKSmall capabilities.
05capabilities to exploreSmall capabilities.
More possibilities.
Parallel engines
Run WhatsApp Cloud API, and Twilio in the same workspace.
Sender selection
Select senders across campaigns, broadcasts, scheduled messages, and flows.
Engine grouping
Group available senders according to their messaging engine.
Automatic reply routing
Replies automatically use the same channel used by the customer.
Per-message routing
Route every outgoing message through its correct configured engine.
Can I choose senders across different messaging engines?
Yes. Sender selection is available across campaigns, broadcasts, scheduled messages, and flows. Available senders are grouped by engine, with automatic reply routing through the customer’s channel.
How does multi-engine routing fit into my workspace?
Run Cloud API and Twilio together, choose the right sender, and keep replies on the customer’s original channel. Feature access depends on your selected plan and connected services. Check the pricing page or talk to our team about your setup.
YOUR NEXT POSSIBILITYPut multi-engine routing
Put multi-engine routing
to work for your team.
Start a workspace, bring your team, and make the next connection.