ConversationsTeam inbox

One team.
Every conversation covered.

Share the context, assign the right teammate, and keep every customer conversation moving toward a resolution.

Try it with your team Talk to us

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A shared space for your team

START HERERoute the enquiry to the right team01

MAKE THE CONNECTIONAdd a private note with the context02

KEEP IT MOVINGResolve the request and track the response03

A clear owner. A customer who feels heard.

An example journey with team inbox

MAKE IT PART OF YOUR DAY

A real task.
A clear way forward.

A customer needs help with an order. Make the handoff feel like one continuous conversation.

01SET THE STARTING POINT

Route the enquiry to the right team

02CONNECT THE NEXT STEP

Add a private note with the context

03FOLLOW THROUGH

Resolve the request and track the response

A clear owner. A customer who feels heard.

THE DETAILS THAT MAKE IT WORK

Small capabilities.
More possibilities.

26capabilities to explore

Customer queue

Live inbound queue from all devices, grouped by contact.

Kanban board

Drag-drop by status/priority.

Assignment

Manual assign/unassign + auto-assign via routing rules.

Presence / typing

Real-time teammate viewing/typing indicators.

Collision detection

See when teammates are looking at or replying to the same conversation.

Team chat

Slack-style internal channel + multi-channel + approval flow + @mentions + image previews.

Keep exploring: 20 more capabilities

Internal notes

Private notes, @mention teammates.

Snooze

Hide conversation until wake-up time.

SLA tracking

First-response + resolution policies, breach detection, business-hours-aware.

Routing rules

Tag / device / business-hours / member-status conditions → auto-assign.

Priority levels

Mark urgent.

Saved replies

Frequent-response snippets, quick-insert.

Playbook macros

\!onboard-style abbreviations expand into predefined sequences.

Message reactions

Emoji on inbound/team messages.

Message info

Delivery status, read receipts, timestamps.

Forward message

To another conversation.

Bulk actions

Mass-assign / mass-tag / mass-resolve.

Team management

Create teams, assign members, per-team overrides.

Business hours

Workspace-wide for routing logic.

Agent status

Online / offline / away visible to teammates.

AI agents

Auto-reply or full-conversation handling.

AI keys (BYOK)

Multiple AI provider keys for team use.

Team analytics

Response time, resolution rate, volume by agent.

AI agent analytics

Per-agent performance metrics.

Engine filter

Conversations filtered by current workspace engine.

A FEW USEFUL ANSWERS

Before your
next step.

Ask us anything

How do we avoid two teammates answering at once?

Presence, typing indicators, and collision detection show when another teammate is viewing or replying. Assignment, internal notes, and routing rules help keep ownership clear.

How does team inbox fit into my workspace?

Share the context, assign the right teammate, and keep every customer conversation moving toward a resolution. Feature access depends on your selected plan and connected services. Check the pricing page or talk to our team about your setup.

YOUR NEXT POSSIBILITY

Put team inbox
to work for your team.

Start a workspace, bring your team, and make the next connection.

Find your flow Find your plan

One team.Every conversation covered.

A real task.A clear way forward.