WappZone
ConversationsMultichannel messaging

Different channels.
The same warm welcome.

Meet customers across supported social and messaging channels, with a shared inbox and channel-level analytics.

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Multichannel messagingWORKFLOW PREVIEW
Bring every channel together
START HEREConnect your supported messaging channels01
MAKE THE CONNECTIONHandle enquiries in the unified inbox02
KEEP IT MOVINGReview activity for each channel03
Meet customers where the conversation starts.
An example journey with multichannel messaging
MAKE IT PART OF YOUR DAY

A real task.
A clear way forward.

A customer reaches out on their preferred channel. Your team can respond without juggling separate inboxes.

01SET THE STARTING POINT

Connect your supported messaging channels

02CONNECT THE NEXT STEP

Handle enquiries in the unified inbox

03FOLLOW THROUGH

Review activity for each channel

Meet customers where the conversation starts.
THE DETAILS THAT MAKE IT WORK

Small capabilities.
More possibilities.

07capabilities to explore

Instagram DMs (as Addon)

Two-way DMs, story replies, comment-to-DM, broadcasts, flows, and AI agents.

Facebook Messenger

Two-way conversations, history sync, auto-replies, flows, AI agents, and broadcasts.

Telegram

Bot-based two-way messaging, auto-replies, flows, AI agents, and broadcasts.

TikTok

Insights, publishing, TikTok Shop, ad-lead capture, and messaging support where approved.

SMS

Twilio and MSG91 inbound/outbound messaging with sent, delivered, and failed analytics.

Unified inbox

Manage supported channels from the same Team Inbox.

Keep exploring: 1 more capabilities

Channel analytics

Separate message counts and analytics for each connected channel.

Instagram is an add-on. TikTok messaging requires approval. Features differ by channel and provider.

A FEW USEFUL ANSWERS

Before your
next step.

Ask us anything
Which channels can I bring into the inbox?

The documented platform supports WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and SMS. TikTok also supports insights, publishing, Shop, and ad-lead capture, with messaging where approved.

How does multichannel messaging fit into my workspace?

Meet customers across supported social and messaging channels, with a shared inbox and channel-level analytics. Instagram is an add-on. TikTok messaging requires approval. Features differ by channel and provider.

THERE’S MORE TO CONNECT

Better, together.

Explore the whole platform
Conversations

Team inbox

Share the context, assign the right teammate, and keep every customer conversation moving toward a resolution.

Take a closer look Conversations

Customer chat

Keep customer conversations moving with rich messages, approved templates, AI-assisted drafts, and useful message actions.

Take a closer look Conversations

WhatsApp calling

Move from messaging to a voice conversation with incoming and outbound calls, recordings, logs, and transcripts.

Take a closer look
YOUR NEXT POSSIBILITY

Put multichannel messaging
to work for your team.

Start a workspace, bring your team, and make the next connection.

Find your flow Find your plan
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