Automation & AISmart auto-replies

A familiar question.
A ready response.

Give customers a useful first response with keyword rules, typo-tolerant matching, and multilingual replies.

Try it with your team Talk to us

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A useful first response

START HEREDefine exact, fuzzy, or regex keywords01

MAKE THE CONNECTIONChoose a reply, template, flow, or catalog02

KEEP IT MOVINGEnable the rule and review trigger statistics03

A useful first answer without a repetitive task.

An example journey with smart auto-replies

MAKE IT PART OF YOUR DAY

A real task.
A clear way forward.

Customers regularly ask about opening hours. Give them a helpful response even when their message contains a typo.

01SET THE STARTING POINT

Define exact, fuzzy, or regex keywords

02CONNECT THE NEXT STEP

Choose a reply, template, flow, or catalog

03FOLLOW THROUGH

Enable the rule and review trigger statistics

A useful first answer without a repetitive task.

THE DETAILS THAT MAKE IT WORK

Small capabilities.
More possibilities.

10capabilities to explore

Keyword triggers

Exact, fuzzy, regex.

Fuzzy matching

Levenshtein typo tolerance.

Multi-language

Per-language rules + auto-translation.

Reply types

Text, template, flow, share contact, send catalog, request location.

A/B variants

Variant tracking.

Bulk CSV import

Keyword / reply type / content.

Keep exploring: 4 more capabilities

Demo CSV

Template download.

Keyword search

Device filter, status toggle, type categorization.

Enable / disable

Toggle without delete.

Trigger stats

24h fires, all-time count, top performers.

A FEW USEFUL ANSWERS

Before your
next step.

Ask us anything

Can auto-replies handle different languages?

Rules support multiple languages and auto-translation. You can also import rules by CSV, test A/B variants, and review recent trigger counts and top performers.

How does smart auto-replies fit into my workspace?

Give customers a useful first response with keyword rules, typo-tolerant matching, and multilingual replies. Feature access depends on your selected plan and connected services. Check the pricing page or talk to our team about your setup.

YOUR NEXT POSSIBILITY

Put smart auto-replies
to work for your team.

Start a workspace, bring your team, and make the next connection.

Find your flow Find your plan

A familiar question.A ready response.

A real task.A clear way forward.