WappZone
ConversationsWhatsApp coexistence

Keep your number.
Open up new possibilities.

Connect your existing WhatsApp Business app number while keeping mobile access, contacts, and conversation history.

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WhatsApp coexistenceWORKFLOW PREVIEW
Keep your Business app number
START HEREConnect through Meta embedded signup01
MAKE THE CONNECTIONSync your contacts and chat history02
KEEP IT MOVINGContinue using the Business app and Team Inbox03
The number customers know. More room for your team.
An example journey with whatsapp coexistence
MAKE IT PART OF YOUR DAY

A real task.
A clear way forward.

You already use the WhatsApp Business mobile app. Connect that number to your team’s workspace while keeping mobile access.

01SET THE STARTING POINT

Connect through Meta embedded signup

02CONNECT THE NEXT STEP

Sync your contacts and chat history

03FOLLOW THROUGH

Continue using the Business app and Team Inbox

The number customers know. More room for your team.
THE DETAILS THAT MAKE IT WORK

Small capabilities.
More possibilities.

05capabilities to explore

Existing Business App number

Connect a number already running on the WhatsApp Business mobile app.

Chat history sync

Mirror past conversations into the Team Inbox.

Contact sync

Synchronize business contacts into the workspace.

Mobile access retained

Continue using the WhatsApp Business mobile app after connecting.

Meta embedded signup

Onboard through Meta’s one-click signup process.

Coexistence requires an eligible WhatsApp Business app number and Meta onboarding.

A FEW USEFUL ANSWERS

Before your
next step.

Ask us anything
Do I have to stop using the WhatsApp Business mobile app?

Coexistence is designed to retain access to the WhatsApp Business mobile app after connecting the number. The documented workflow also supports syncing contacts and past conversations.

How does whatsapp coexistence fit into my workspace?

Connect your existing WhatsApp Business app number while keeping mobile access, contacts, and conversation history. Coexistence requires an eligible WhatsApp Business app number and Meta onboarding.

THERE’S MORE TO CONNECT

Better, together.

Explore the whole platform
Conversations

Team inbox

Share the context, assign the right teammate, and keep every customer conversation moving toward a resolution.

Take a closer look Platform & connections

Devices & senders

Connect and manage your sending numbers with QR pairing, WhatsApp Business signup, or Twilio credentials.

Take a closer look Platform & connections

Multi-engine routing

Run Cloud API and Twilio together, choose the right sender, and keep replies on the customer’s original channel.

Take a closer look
YOUR NEXT POSSIBILITY

Put whatsapp coexistence
to work for your team.

Start a workspace, bring your team, and make the next connection.

Find your flow Find your plan
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