WappZone
ConversationsCustomer chat

Make every reply
feel like a conversation.

Keep customer conversations moving with rich messages, approved templates, AI-assisted drafts, and useful message actions.

Try it with your team Talk to us
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Customer chatWORKFLOW PREVIEW
Rich, thoughtful conversations
START HEREFind the customer’s conversation01
MAKE THE CONNECTIONCompose a reply with media or a template02
KEEP IT MOVINGPin, star, or archive the thread as needed03
Useful replies, with the context close at hand.
An example journey with customer chat
MAKE IT PART OF YOUR DAY

A real task.
A clear way forward.

A customer asks about a product. Share the right information, use a template when it helps, and keep the thread organized.

01SET THE STARTING POINT

Find the customer’s conversation

02CONNECT THE NEXT STEP

Compose a reply with media or a template

03FOLLOW THROUGH

Pin, star, or archive the thread as needed

Useful replies, with the context close at hand.
THE DETAILS THAT MAKE IT WORK

Small capabilities.
More possibilities.

06capabilities to explore

Conversation list

Filter, search, browse customer message threads.

Message composition

Text, templates, media; AI assist for draft review.

Message actions

Pin, star, react, delete, forward, edit per-message.

Archive / restore

Move conversations to archive and restore.

Send template

Reuse approved templates in conversations.

Retry / resend

Re-attempt failed messages or resend sent ones.

A FEW USEFUL ANSWERS

Before your
next step.

Ask us anything
Can I reuse templates inside an individual conversation?

Yes. You can send approved templates alongside text and media. AI assistance can also help review a draft before you send it.

How does customer chat fit into my workspace?

Keep customer conversations moving with rich messages, approved templates, AI-assisted drafts, and useful message actions. Feature access depends on your selected plan and connected services. Check the pricing page or talk to our team about your setup.

THERE’S MORE TO CONNECT

Better, together.

Explore the whole platform
Conversations

Team inbox

Share the context, assign the right teammate, and keep every customer conversation moving toward a resolution.

Take a closer look Conversations

Multichannel messaging

Meet customers across supported social and messaging channels, with a shared inbox and channel-level analytics.

Take a closer look Conversations

WhatsApp calling

Move from messaging to a voice conversation with incoming and outbound calls, recordings, logs, and transcripts.

Take a closer look
YOUR NEXT POSSIBILITY

Put customer chat
to work for your team.

Start a workspace, bring your team, and make the next connection.

Find your flow Find your plan
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