WappZone
ConversationsWhatsApp calling

When a message needs
a human voice.

Move from messaging to a voice conversation with incoming and outbound calls, recordings, logs, and transcripts.

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WhatsApp callingWORKFLOW PREVIEW
Give the conversation a voice
START HERECheck calling availability for your WABA number01
MAKE THE CONNECTIONMake or accept a WhatsApp call02
KEEP IT MOVINGReview the call log, transcript, and recording03
A fuller conversation, with a record to return to.
An example journey with whatsapp calling
MAKE IT PART OF YOUR DAY

A real task.
A clear way forward.

An enquiry needs more explanation. Continue with a WhatsApp call and keep the call record close to the customer’s context.

01SET THE STARTING POINT

Check calling availability for your WABA number

02CONNECT THE NEXT STEP

Make or accept a WhatsApp call

03FOLLOW THROUGH

Review the call log, transcript, and recording

A fuller conversation, with a record to return to.
THE DETAILS THAT MAKE IT WORK

Small capabilities.
More possibilities.

10capabilities to explore

Calling status per WABA number

Outbound dial

Incoming-call toast + accept/reject

Call accept with WebRTC SDP

Pre-accept AI fallback (voicemail while answering)

Reject + terminate

Keep exploring: 4 more capabilities

Mic permission request via WhatsApp

Call logs (in/out, duration, status, participants)

Call detail (transcript, recording playback)

Call recording (3-way audio)

Calling depends on an eligible WhatsApp Business number, provider availability, and the required permissions.

A FEW USEFUL ANSWERS

Before your
next step.

Ask us anything
Can my team handle both incoming and outgoing calls?

The calling tools include outbound dialing, incoming-call notifications, accept/reject controls, termination, and call logs. Call details can include transcripts and recording playback.

How does whatsapp calling fit into my workspace?

Move from messaging to a voice conversation with incoming and outbound calls, recordings, logs, and transcripts. Calling depends on an eligible WhatsApp Business number, provider availability, and the required permissions.

THERE’S MORE TO CONNECT

Better, together.

Explore the whole platform
Conversations

Team inbox

Share the context, assign the right teammate, and keep every customer conversation moving toward a resolution.

Take a closer look Conversations

Multichannel messaging

Meet customers across supported social and messaging channels, with a shared inbox and channel-level analytics.

Take a closer look Conversations

Customer chat

Keep customer conversations moving with rich messages, approved templates, AI-assisted drafts, and useful message actions.

Take a closer look
YOUR NEXT POSSIBILITY

Put whatsapp calling
to work for your team.

Start a workspace, bring your team, and make the next connection.

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