WappZone
ConversationsMessage history

The right answer
starts with the history.

Find sent and received messages in one searchable record of your workspace’s conversations.

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Message historyWORKFLOW PREVIEW
Find the context you need
START HEREOpen the workspace message history01
MAKE THE CONNECTIONSearch sent and received messages02
KEEP IT MOVINGReview the earlier conversation in context03
Less searching across tools. More context for the reply.
An example journey with message history
MAKE IT PART OF YOUR DAY

A real task.
A clear way forward.

A teammate needs to understand an earlier exchange. Search the workspace’s message record before continuing the conversation.

01SET THE STARTING POINT

Open the workspace message history

02CONNECT THE NEXT STEP

Search sent and received messages

03FOLLOW THROUGH

Review the earlier conversation in context

Less searching across tools. More context for the reply.
THE DETAILS THAT MAKE IT WORK

Small capabilities.
More possibilities.

03capabilities to explore

Global history

View sent and received messages across the workspace.

Search

Search historical conversations and message records.

Central record

Keep workspace messaging activity in one searchable area.

A FEW USEFUL ANSWERS

Before your
next step.

Ask us anything
Does history cover both incoming and outgoing messages?

Yes. The global history brings sent and received message records into one searchable area of the workspace.

How does message history fit into my workspace?

Find sent and received messages in one searchable record of your workspace’s conversations. Feature access depends on your selected plan and connected services. Check the pricing page or talk to our team about your setup.

THERE’S MORE TO CONNECT

Better, together.

Explore the whole platform
Conversations

Team inbox

Share the context, assign the right teammate, and keep every customer conversation moving toward a resolution.

Take a closer look Conversations

Multichannel messaging

Meet customers across supported social and messaging channels, with a shared inbox and channel-level analytics.

Take a closer look Conversations

Customer chat

Keep customer conversations moving with rich messages, approved templates, AI-assisted drafts, and useful message actions.

Take a closer look
YOUR NEXT POSSIBILITY

Put message history
to work for your team.

Start a workspace, bring your team, and make the next connection.

Find your flow Find your plan
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